Complaints Against ReaMart (Kali Rea) (mother)
Longview, Texas 75605

kewlgifts-Joan Moore- daughter
Houston, Texas

Bellaire, Texas 77402-2065

Please also see: http://www.traderlist.com/BarrieJohnson.html  and

http://www.traderlist.com/NanGilbert.html

reamart@aol.com, krmd42@aol.com, kewlgifts2001@aol.com

If you have questions about the complaint,
please contact the person who filed it.

If you have problems please contact Lt. Phil Hassell, GMI, MPO, D.Min.
Rice University Police Department
Investigations & Support Services
6100 Main St., MS-551
Houston, Texas 77005-1892
Phone: (713) 348-4595
Dispatch (713) 348-6000
Fax: (713) 348-5156
Email: hassell@rice.edu

I won an Dutch Auction on Sept 28th 2000 for a Buckingham Bear in an acrylic box for $105.10. The delivery date was 30 days or a full refund. I have E-mailed her several times and was told 2 different times that it was going to be shipped and never was. The 18th day of Dec 2000 I asked for my refund and got an e-mail from her saying she turned the request over to Accounting and now she will not answer E-mail and I had Square Trade try to reach her and no reply. Would appreciate any help you can give me. Thank You, Bernice

I purchased a Buckingham beanie baby a presell on ebay auction # 452360557.

Payment was mailed Oct.02/00 and was cashed. Buckingham was supposed to be shipped by Nov.05/00 or I can request a full refund. I received an email on Nov.29 or 30 stating that buckingham would be shipped on Dec.01/00. I have not received the beanie as of today Feb10/01. All emails to the seller are unansered and when I phone the seller, their is no answer. I left several messages and all my calls are not returned.

Seller's name: ReaMart ( Kali )
emai address: reamart@aol.com
kmrd42@aol.com
Address : ReaMart
PMB #188
303 W. Loop 281, Ste.110
Longview, Texas 75605
Phone # : 903-753-3158

I live in Canada, so I am at a lost what to do. Could you kindly please help me in anyway you can. It would be greatly appreciated.
Sincerely,
Zam Hanif

Subject: krmd42@aol.com

traders_name: Kali/Reamart Comments: After posting my complaint on your website I too received an email from Kali on 2/28 full of excuses,and a confirmation number regarding shipment of the beanie within 5-7 days.I said I wanted a refund on 3/1 to which she replied she understood my reasons,asked for address confirmation and to date I have not received anything.I sent her an email again on 3/12(with copy to Pat) and have not heard a word.Where is she now especially after claiming that the internet was spreading rumors and that she isn't a fraud?

Well, It is the 2nd time that I consult with you. Could you please help me again? I met bad seller again... I think I have no good luck on beanie collecting...

I won two ReaMart's Dutch Auctions.

1. Buckingham beanie babies(eBay item#455254223)  Ends Oct-11-00
2. Chinook beanie babies(eBay item#455245551)  Ends Oct-11-00

I paid $176.01(include postage) using 'Billpoint'.

Kali wrote on November, 22th, 2000...

We are shipping the orders by next week. It took a while to get the Buckingham's here from customs. Is this all right?

Kali wrote on December 10th, 2000...

We'll ship this week.

Kali wrote on March 2nd, 2001...

This order has been shipped.

However, even if it became on March 13th, I was able to receive nothing from her.

Kali wrote on March 13th, 2001...

I didn't get a reply yet from last week from the email about the correct ship date, so I shipped them out to stop further delay. I process a high volume of orders and had sincerely hoped to ship them earlier.

In spite of having said that she sent my items to me, she had not yet sent my items to me. So I wanted her to repay the money which I paid. I wrote that I wanted her to pay my money by the International postal money order on March 14.

Kali wrote on March 14th, 2001...

Please go ahead and confirm the address you want the funds sent to.

Even if it became on April 2nd, I yet received nothing from her.

Kali wrote on April 2nd, 2001...

Hi Soko; After reviewing your records, I realized you paid for the orders by credit card. Why can't you receive a credit via your credit card company? That is normal procedure and protocol. It puts me at risk sending you a cash refund, because I can still be charged back for the canceled orders afterwards. I am calling Mike today and informing him. I operate a reputable business Hiyo and do regret the length of time to resolve this issue. Please check with your credit card company or local bank, and I'll approve the reversal with my Billpoint-eBay representative. That way we are both protected. Regards, Kali Rea

She is nothing to do for me!! What should I do now?  Please help me. Thank you very much,  Soko Hiromoto from Japan.

I paid for 2 items in Oct 2000, $207 with shipping, refund agreed on both items by ReaMart. NO refunds yet recieved or goods. Mail from Kali rare and has given me excuses and false hopes of refund postage at least once.

kewlgifts2001@aol.com , reamart@aol.com
traders_name: Joan Moore( daughter), Kali Rea (mother)

My mom and I purchased 2 sakura buddies from her on May 22nd for $94.00USD...The only time I heard from her was to ask for her $$...she won; reply to my emails and probably blocked me and a bunch of others as well. I filed a compalint and fraud charges on eBay...she is NASTY! and a guy emailed me today with this site saying they were under a new user name on eBay and the old name was reamart ...Joan's mother...who has A TON of complaints as well...I want my money back of you see this Joan...I have an attourney ready to go...so reply! p.s She cries FLOOD which is an excuse...If there was a FLOOD and have no time to eamil your winners, why would you have time and energy to post new auctions...shouldn't you save your energy for the clean up...I should know we were flooded back in 1997 here in Winnipeg.

Use caution when bidding on her auctions & request a firm shipping date. I did finally receive my auction items on 6/15/01, auction ended 5/1/01. Items were rec'd only after informing seller my plans were to file a claim with Ebay when she refused to refund money. She is untruthful in her selling practices & uses any and all methods to stall buyers when their items don't arrive when promised; she leaves inappropriate negative feedback for buyers who leave negative for her and if the information on this board is accurate, her identity is questionable. She now says she has reported me to safe harbor, although I don't know for what? All I did was request what I had paid for & left negative feedback because it was deserved. If you bid on her auctions, be prepared to suffer whatever punishment you inflict upon her. If you give negative, she gives negative; if you report her to Ebay, she does likewise, etc. I WOULD NOT RECOMMEND this seller; bid with caution! She is vindictive and immature.
-------
July 8, 2001
This is a sincere question: If there was no mail service in the Houston area from June 8 to June 19, how come my priority mail package was postmarked June 11, 2001 (from Longview, TX)? Does priority mail ship independently from the USPS? If there's anyone out there who works for the USPS or lives in the area, I would love to know.

Comments: I did a BUY IT NOW on ebay thinking I would recieve my beanies with in a week..I even payed with paypal thinking that would speed things up. Auction ended and was payed for 06/13 I emailed her several times asking where the beanies were. It took several days to recieve a reply. She told me that paypal had messed up and she was unaware that I had payed. I gave her the benefit of the doubt.. I then asked her when they would be shipped i never recieved any emails at all about it. I found out it was delivered on the 06/27. I felt that 14 days for beanies I had done a buy it now for was a little long. So i posted neutral feedback saying beanies were in great shape but the delivery was slow. SHe then posted neutral feedback saying that I should read her ME that she was flooded out and couldnt send the beanies. WHY SHOULD I CHASE HER.. She can email me about her money but she can't email me to let me know houstin was flooded out? Whats the problem there. I am the buyer. I had emailed her NUMEROUS times and it took forever to get a reply until she wanted her money.. She however told me AFTER the fact that they were flooded out.. which i would of understood had i of known.. Her business skills are very poor.. as a business woman she should know that its up to HER to make sure her customers and potential customers are satisfied and they know everything that is going on with thier order... I was very nice to her and she retaliated as if I was rude. I was annoyed but not rude.. This woman is not a nice person very hard to deal with. SHES NOT ORGANISED AT ALL! used excuses like she was selling on ebay for the summer to make extra cash..blah blah. IF YOU CANT ORGANISE AND MAKE SURE YOUR BUYERS KNOW WHATS GOING ON THEN THATS YOUR PROBLEM. You shouldnt be a seller if your over extenuating yourself. BEWARE OF THIS SELLER.. TOTALLY UNSATISFIED im not just a buyer I am also a seller I would never treat my customers this way.

PLEASE HELP ME...My mom and I bought 2 sakura buddies from JOAN on May 22nd, 2001 and sent a money order for $94.00 USD on May 26th, THe only time we heard from her was to ask for the $$...I have heard from lots of other high bidders of hers that are also annoyed. I gave her -ve feedback along with my mom last nigh..this morning, she returned the favor and we both had good fb until then. She is a crook I hear and goes under several names on eBay...we want our $$ back and I filed a FRAUD complaint this morning with eBay ...tracking # 2000142054 and I wrote eBay several days ago and they have not responded... I want our $$ back, and the bad feedback removed as well...OUR item # is 591153210    PLEASE get in touch with me...a guy named Andi gave me this site!   thanks   mandy

I won Auction No. 583955562 on May 3, 0l and was asked immediately to send my MO. I mailed a MO and asked to be notified when received. Joan never responded after several emails. I finally did get an email and she said she had not received the money. I called my bank and found out the MO had been cashed a full week before. I told her what I had found out and she then claimed she just received the MO on that day. Don't know how that was possible as it had already been cashed a week before. Said she would be sending the beanie immediately. It was not received for a full month and a half, and only after I left her negative feedback on ebay. She retaliated by doing likewise and sent me a horrible email claiming I was a sociopath and hoped that when she became a Dr. that I was never one of her patients. Also said that her lawyer would be contacting me. I tried to email her and tell her I could save her some money if she would send me her lawyers address so I could send all documentation but she had me banned from contacting her. She also complained to ebay about me. She leaves negative feedback for any person that crosses her but pleads innocence and uses the floods in Houston as her excuses even tho the floods did not happen for a full month and a half after many, many auctions have ended. Also claims that PO sent to wrong address, hasn't received money, and any number of other excuses. We, the innocent parties are being damaged by all her lies, excuses, etc. This woman (?) should be banned from all auction sites. Buyers Beware. I have all correspondence to and from her if anyone is interested. If you choose to bid in her auctions watch for the lies. Joan if you read this, please have your lawyer contact me. I am ready, willing and able to prove the grief you put me through.

I purchased a beanie from this person and had to threaten her to get my purchase. She does not ship when promised and lies about when the shipping was done. It took several weeks to get my purchase, but I did get it. I would never purchase anything from this person or recomend her to anyone.

I won an auction for a Dearest and Hero on the 23rd of May,sent payment on May 25th,and waited.On June 5th I contacted the seller who told me she had had a "flood"problem and as yet had not received the payment.Eventually,the seller admitted to receiving payment on June 9th.She e-mailed me on June 22nd to say the bears were been posted to the UK on June 25th.On July 2nd,the bears still had not arrived,so I e-mailed her again,she promised faithfully they had already been posted.It is now July 12th,7 weeks after close of auction and almost 5 weeks after she received payment!!!!!!! If the floods affected her so badly,how come she was able to continue putting items up for auction,and send beanies to people who won their auctions well after she received my payment.As yet she has not been rude to me.But that will come later today,as I have just posted negative feedback for her,and she will retailiate by reciprocating.

BUYERS BEWARE.SHE IS A LIAR !!!!!DO NOT TAKE THE RISK OF BIDDING ON THIS "LADYS"{and I use that term loosely}AUCTIONS!!!!!!!!!!

I bought an "in hand" Unity beanie babie on Ebay 5/21/01 for $70.95. I sent out MO immedietly & as of 7/11/01 I have not recieved my beanie. I have contacted Joan several times & she resonded there was flooding in Houston but would be sending out the beanie ASAP. I have emailed at least 3 times & the last one gave her a date to deliver by or I would leave negative feedback & pursue fraud charges as well as add my complaint to the bad traderlist. I have had mostly good experiences on Ebay but one bad apple like Joan Moore can spoil it for all sellers.

I won an auction of hers on ebay June 9 2001 and promptly mailed payment via postal money order. I have not received my goods, nor an offer for refund. There have been no replys to my polite emails...the only information I have is what I see on ebay. She left a brief "me" comment to explain the delays in shipments. However, her auctions continued and I continued to wait. It is now well over 30 days. I want everyone to be extremely cautious about dealing with her. Others have reported that she is abusive, retaliatory and quick to throw around idle threats of legal action against her victims. This will not deterr me and I urge everyone who has had dealings with Joan Moore to report their experiences to ebay and other trading/selling venues. This is more than just a delay in shipping due to the floods-(which I know we all felt compassionate about)she has made a tidy profit from her practices of non-delivery. It's a shame, I had just joined ebay and this was my first tranaction. I will certainly do a more thorough job of reference checking in the future-if ever again.

I won two of Joan's auctions on Ebay, one ended May 30 and the other June 9. I have not received my products, my money back, or responses to my emails. What do I do now? Any info would be helpful. Thanks.

In regard to all of the complaints and "rumors" circulating on ebay. kewlgifts2001 is not a "one man" operation. The ads are not posted by one individual, nor is the product shipped from only one location.

The email address kewlgifts2001@aol.com is not associated with any other sellers.

The floods, interruption of mail service and missing payments are not an excuse, it's a fact. Losing product due to the water is a fact. Replacing the product, coordinating shipping, answering a high volume of emails is a huge undertaking. Yes, the email is back logged due to the volume recently...the repeat email, the mass emails some users are sending has created a problem. Yes,some of the negative feedback is too personal and very offensive. No one is being ignored, and all the back orders are being shipped. We are receiving physical threats, hate email, vulgarities, have been slandered, and have been associated with other sellers we know nothing about. Every post put on the "ME" has been at eBay's suggestion to help inform the public. Every post is accurate and candid. It's understandable if one is upset due to poor communication and late shipping, however the disgrace of complete strangers actually typing personal threats, cursing, name calling is frightening and unacceptable. We are dealing with this situation to the best of our ability and anticipate the orders being current soon. If any one cares to discuss their order, you will receive a reply to your email.

Subject: kewlgifts2001@aol.com -Joan Moore

Just wanted to reply to Joans last statement. You are still posting auctions. I mean if you want less bad feedback ...shouldnt you deal with the auctions that have already ended??? dont you want to keep good face and keep the customers you already have happy you should most defenately deal with them first right?? WHY NEW AUCTIONS??? Arent you over extenuating yourself more?? You state that your BACK LOGGED why get yourself further back logged? Or is it a matter of you are not backlogged you just cant keep up.. I understand it is hard to run a business. But if you can't keep up with everything why should we suffer. You seem to be blaming everyone who bids on your auctions for paying and winning the auction. You can cash a money order right?? Transfer paypal.. but you can't email those people stating thier order will be delayed due to poor weather. WHICH! i might add we would ALL understand. Some of these people are talking almost 2 months. You had 1 week almost 2 weeks of bad weather so you say. But you can't use that excuse for the 2 months. Like I said I recieved my beanies. But I too was unsatisfied by how things turned out. Your posting negative feedback on me waswrong. I payed straight AWAY as soon as auction was ended. I even did a buy it now. Because I was upset and emailed you about it more then once. You post neutral feedback on me. You post the same feedback on everyone. Whoever posts bad on you they get it too.. And for what? Because they are annoyed at how they were treated but they ALL payed. This is not right. Like i said I DONT KNOW HOW MANY TIMES i recieved my beanies.. Took two weeks but i got them. I just feel for the people who are emailing me and posting bad feedback that is MONTHS old.. and still have not recieved a refund or bad feedback.. If you are a good person.. or good people. BACK DATE YOUR FILES check all completed auctions make sure you have refunded or sent ALL BEANIES.. Maybe then this will all stop..DO the right thing... FOR THE PEOPLE paying for your problem.. We didnt cause the bad weather.. we didnt cause you to be back logged.. you cant blame us for any of this..ITS PART OF OWNING A BUSINESS this is all on you... you may not cause it.. but its your business.. your problem!
Thanks!!!!

Subject: Kewlgifts2001@aol.com - Joan Moore

This is a reply to Joan Moores statement on 12th of July.I have been in contact with Joan through a 3rd party,Joan has promised to send my beanies!!!!! We will see!!!! Joan I respect you may have had a problem with floods etc.But you are still selling items on eBay.People had posted + feedback for you,for items bid on 2 weeks ago or less.I sent and you received my payment by June 9th. Would it not be better to deal with the older auctions first,so you do not receive negative feedback,and then everybody would be happy.I just feel that you have had my CASH payment for 5 weeks and I have nothing to show for it.Obviously if my beanies arrive I will be able to update on these comments.

Subject: kewlgifts2001@aol.com or Joan Moore

I have purchased a fake beanie from this woman and she won't answer any of my e-mails requesting my money back

Subject: KewlGifts2001@aol.com - Joan Moore
Comments: Regarding Auction Ebay #582983785

I won this auction MAY 30 2001. I sent my payment right away, and Joan actually left me positive feedback on May 13, 2001. This was way before the floods in Houston ever happened, yet I didn't get my beanie until mid-June. When I did it's ribbon was torn, so I contacted her and she told me to send it back, she would send me another and refund my shipping charges. It is now July 17, 2001 and no beanie. It is very hard to get in contact with her, and when she does answer I hear time after time that it will be shipped and it never is. As of last Thursday she told me that she would check on my order and get back to me, this has not happened. I have also noticed that because I'm on compuserve and she on aol, I can check the status of my emails and she has been deleting 2/3 of them. I'm very worried I will never see my beanie baby that I paid for..

Subject: KEWLGIFTS2001
traders_name: JOAN MOORE

I WON AUCTION #590831103 ON E-BAY MAY 21,2001 FOR A NIPPONIA BEANIE SENT THE MONEY RIGHT AWAY. AFTER SEVERAL E-MAILS TO HER JUNE 22,2001 I FINALLY GET A REPLY, SAME OLD STORY ABOUT THE FLOOD, SHE SAID SHE WOULD BE SHIPPING ON MONDAY,I HAVE SENT SEVERAL E-MAILS SINCE THEN AND NO RESPONSE TODAY JULY 20,2001 AOL INFORMED THAT HER E-MAIL ADDRESS IS NO LONGER VALID. I SENT HER AN EMAIL THROUGH E-BAY BUT I DOUBT ANYTHING WILL COME OF IT. THIS WOMAN NEEDS TO PUT OUT OF BUSINESS.

Remote Addr: 172.156.39.47 Subject: KewlGifts2001@aol.com - Joan Moore Comments: Regarding Auction Ebay #582983785 I won this auction MAY 30 2001. I sent my payment right away, and Joan actually left me positive feedback on May 13, 2001. This was way before the floods in Houston ever happened, yet I didn't get my beanie until mid-June. When I did it's ribbon was torn, so I contacted her and she told me to send it back, she would send me another and refund my shipping charges. It is now July 17, 2001 and no beanie. It is very hard to get in contact with her, and when she does answer I hear time after time that it will be shipped and it never is. As of last Thursday she told me that she would check on my order and get back to me, this has not happened. I have also noticed that because I'm on compuserve and she on aol, I can check the status of my emails and she has been deleting 2/3 of them. I'm very worried I will never see my beanie baby that I paid for..

I WON AUCTION #590831103 ON E-BAY MAY 21,2001 FOR A NIPPONIA BEANIE SENT THE MONEY RIGHT AWAY. AFTER SEVERAL E-MAILS TO HER JUNE 22,2001 I FINALLY GET A REPLY, SAME OLD STORY ABOUT THE FLOOD, SHE SAID SHE WOULD BE SHIPPING ON MONDAY,I HAVE SENT SEVERAL E-MAILS SINCE THEN AND NO RESPONSE TODAY JULY 20,2001 AOL INFORMED THAT HER E-MAIL ADDRESS IS NO LONGER VALID. I SENT HER AN EMAIL THROUGH E-BAY BUT I DOUBT ANYTHING WILL COME OF IT. THIS WOMAN NEEDS TO PUT OUT OF BUSINESS

I won an eBay auction from Joan Moore on May 4 and I paid her $54.96 through PayPal the very same day. My merchandise still has not arrived. Although all the e-mail that I have sent to Joan has been polite and professional, she does not respond to most of it and now her mailbox is full. She has promised several times that my merchandise "will be mailed out tomorrow", but I still have not received anything. I hope that you can help me. Thanks.

Yet another update on Joan Moore and this transaction.I RECEIVED MY BEANIES TODAY!!!!!!!!!Almost 7 and a half weeks after Joan MAINTAINS she received my payment.On July 13th she contacted me through a mediator,saying she had posted them that day,giving a tracking number.The parcel that arrived today, had no tracking number and date of postage was 26th of July,almost two weeks after she maintained she had posted them.She even lied to the mediator.I don't think this "lady"[and again that term is used loosely}would know the truth or anything about honesty even if it came up and slapped her in the face!!!!!!!!!!!!!!

I did finally get my "defective" beanie baby back from Joan (after 3 months of waiting all together) when I discovered that all she had done was cut the ribbon off (it was torn in the first place). I was emailed this morning from an investigator looking into Joan's dealings over the internet and is ivnestigating possible internet fraud on her part. Below is the information I was given if anyone else was taken by this woman:

"I received a complaint from an informant that a student at our university was engaging in internet fraud through ebay scams. I am investigating the case. There are a large number of complaints against this seller and if it turns out that this student is in fact the seller, I will pursue charges. I would appreciate any assistance you may offer in this investigation. Any emails or letters you may have exchanged would be helpful. Copies of cancelled checks, or other means by which you paid for the goods along with indications of where the instruments were deposited. Feel free to contact me at 713-348-4595 or by email."

Lt. Phil Hassell, GMI, MPO, D.Min.
Rice University Police Department
Investigations & Support Services
6100 Main St., MS-551
Houston, Texas 77005-1892
Phone: (713) 348-4595
Dispatch (713) 348-6000
Fax: (713) 348-5156
Email: hassell@rice.edu 

August 16, 2001
Message from Kewlgifts2001@aol.com

Joan Moore personally, did the accounting for mail in revenue, handles phone inquiries, shipped a percentage of the orders, and transmitted reports. She has received numerous complaints because the account on ebay© was registered in her personal name because she has a vested interest.

Kewlgifts2001, is a modest e-commerce business, not associated with any other, with various individuals responsible for specific tasks. This isn't a hobby, a spur of the moment venture or a student selling nonexistent merchandise. It's a small company, with wonderful people, that sells to a wide variety of customers and had a problem with the account on ebay© in particular. Only eBay© and only with the Ty© merchandise.

The business, kewlgifts2001, did not work to obtain an 1100 positive rating on eBay© only to deliberately destroy itself and alienate the public. The reasons for the terrible interruption in processing orders promptly is valid, and all the individuals closely associated know the facts. There was and is no deliberate effort to "stall", sell unavailable product, mis-communicate, and send slow email replies. The business is being taken care of with heart felt concern and diligently. When the shipping problem initiated, it created a snow ball effect with the internal mechanics of operations. Subsequently for about 2 1/2 weeks, the email became unmanageable due to the volume of complaints and inquiries.

No one associated with kewlgifts2001 is under investigation. The gentleman in Houston who received complaints has satisfactory verification that there is no fraud involved, or ill intent, and that the sales are valid and fulfilled. He knows that any pending sales, will be shipped, and any refunds are being issued. He knows that there are late shipments and that they are being handled. And there is documentation to verify all the payments, transactions, tracking numbers for shipments, etc.

No one has suffered Fraud. It is true many orders are late. Additionally, due to the volume of email, the box was full previously. AOL limits the amount of incoming email...however there is an open line of communication and the customers are not being avoided. The email is replied to as promptly as possible. It's unintelligent, incomprehensible, ridiculous and counter productive, for a customer to be avoided. However, under no circumstances -- will a reply will be sent to a person if the email contents has a personal threat or vulgarity in it.

It is common practice with most retailers to have orders shipped by warehouses, stores, affiliates and vendors to save time and money. You have a city in NY listed for kewlgifts2001, which is only a vendor location. Please don't involve vendors in the problems associated with kewlgifts2001. It isn't fair to the many stores that sell product and are owned independently. There are several vendors on the East Coast who drop ship for numerous retailers on and off the net.

The consensus is that most of the customers are pleasant, understanding, patient, and trusting. They believe there is a valid reason for the problems associated with kewlgifts2001, are secure with the fact the order will be taken care of, and are communicating peaceably while the sale is concluded to their satisfaction.

The minority of buyers, who are understandably upset due to the lack of prompt communication and shipping, however have over reacted by being personally insulting, have personally threatened harm by email and phone, have slandered and have a distorted perception of the facts. They have threatened to "pay a visit", call superiors, involve the police, call neighbors, "see you in court", visit at school, post character analysis on the net, black list, and "push us around". This is severe harassment and unreasonable. It's unconscionable and frightening. Using an Internet sale and turning it into a personal vendetta against an individual is inappropriate and will not be tolerated.

Inquiring about a purchase over the Internet and being concerned is appropriate. Committing character assassination, threatening, making false accusations is injurious...and in some of the cases illegal. There are many customers who will not furnish their number so they may receive a personal call to discuss their order(s). Email is impersonal and can lead to miscomunnication. Speaking in person helps avoid unnecessary perpetuation of the problem and is personal.

I finally received the rest of my order from Joan (after emailing her everyday for two months and telling her I filed fraud reports and called her local police). This transaction was a complete nightmare. After telling her I filed fraud charges, she threated to take legal action against me (although every email I sent her was nicely written, no threats, just facts). I know she has still not sent some people their goods, I hope they don't give up. In my case, persistance paid off.
Thanks for all of your help. Tracy :o)

Subject: Kewlgifts2001@aol.com
traders_name: Joan Moore

This is a follow-up to my complaint of July 24 with regard to the eBay auction of seven Beanie Babies that I won on May 4. As of October 24 this matter was finally resolved. I initially received six of the seven Beanies on August 6. The one that was missing was Nectar, which Joan was unable to obtain. Kali Rea then offered to substitute Unity for Nectar and I agreed. I have since obtained Nectar elsewhere and I am satisfied with the outcome. It is unfortunate that things did not go smoothly and that the entire transaction took over five months to complete. I appreciate Kali's help in finding a substitute Beanie for me.